Call Center Representative (Remote) at Naab Road Surgical Center

If you are looking for an exciting opportunity in the healthcare field, Naab Road Surgical Center has an opening for a Call Center Representative (Remote) position. Join our team and contribute to the growth and success of our Health facility. As a Call Center Representative, you will play a vital role in providing excellent customer service and support to our patients and healthcare professionals.

Responsibilities

As a Call Center Representative, you will be responsible for:

• Handling inbound and outbound calls to assist patients with inquiries, appointment scheduling, and general information about our surgical center.
• Providing exceptional customer service by actively listening to patients' needs and addressing their concerns promptly and empathetically.
• Accurately entering patient data and appointment details into our electronic systems with attention to detail and confidentiality.
• Collaborating with healthcare professionals to ensure smooth communication and efficient patient care.
• Assisting with insurance verification and coordinating authorization for scheduled procedures.

Qualifications

To be successful in this role, the ideal candidate should possess:

• A strong customer service orientation with excellent communication and interpersonal skills.
• Proficiency in using call center software and other relevant computer applications.
• Ability to multitask and work well under pressure in a fast-paced environment.
• Attention to detail and accuracy in data entry and documentation.
• Knowledge of medical terminology and insurance processes is an asset.

Benefits

Naab Road Surgical Center offers a comprehensive benefits package to its employees, including:

• Competitive salary and opportunities for career advancement.
• Health, dental, and vision insurance coverage.
• Retirement plans with employer matching.
• Paid time off and sick leave.
• Employee assistance programs for personal and professional support.

Apply Now

If you are ready to take the next step in your career and join a dynamic team in the healthcare industry, apply now for the Call Center Representative (Remote) position at Naab Road Surgical Center. Don't miss the opportunity to contribute to our Health facility's success while providing exceptional customer service to our patients.

We look forward to reviewing your application and getting to know you better!